Shipping & Delivery Policy

Shipping & Delivery Policy

At Layla & Levy Sydney, we aim to deliver your order as quickly and accurately as possible.
This document outlines all the important details regarding our shipping and delivery procedures, ensuring full transparency and reliability.

1. Order Processing Time

All orders are carefully processed within 1 to 3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email containing your tracking details so you can monitor your shipment in real time.

2. Estimated Delivery Time

The average shipping time is between 3 to 7 business days, depending on your location.
Please note that delivery times may vary due to factors beyond our control, such as:

  • High-demand seasons or holidays

  • Customs inspections or international clearance procedures

  • Local courier delays

We always strive to deliver your order as soon as possible, but we cannot guarantee exact delivery dates.

3. Shipping Method and Origin

All products are shipped directly from our trusted supplier in China to ensure efficiency and access to our full range of high-quality fashion products.
Depending on your country’s import regulations, customs fees or import duties may apply.
These charges are the responsibility of the customer and are not included in the product or shipping price.

4. Shipping Costs

Shipping fees are automatically calculated at checkout based on:

  • The total weight of your order

  • Your delivery destination

  • The shipping method selected

All costs will be clearly displayed before you complete your purchase — no hidden fees.

5. Responsibility During Shipment

Once an order is shipped, it becomes the customer’s responsibility to track and receive the package at the correct address.

  • If the tracking information confirms that the package has been delivered, Layla & Levy Sydney is no longer liable for loss or theft.

  • Please double-check your shipping address before confirming your order.

  • Any address errors or corrections must be reported to info@laylalevysydney.com within 24 hours of placing the order.

We strongly recommend using the tracking link provided in your shipping confirmation email to stay informed about your delivery status.

6. Contact Us

If you have any questions regarding your shipment or need assistance tracking your order, please contact us at:

Email: info@laylalevysydney.com
Company: Layla & Levy Sydney

Our team is happy to assist you with any shipping-related inquiries.